Technical Assistance
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iOS and Android Pairing Assistance - OTRL2
iOS Pairing Assistance - OTRL2 If you are having trouble connecting your OTRL2 to your iOS device, please watch the video or download the manual below: Pairing with OTRL 2 on iOS - Pairing with OTRL 2 on Android- Manual for OTRL 2 - You can download the manual for iOS and Android here. ... -
Android Pairing Assistance - BL2
If you are having trouble connecting your BL2 to your Android device, please follow the steps below or download the manual here. Pairing with Blue-Link 2 Step 1 - Turn ignition OFF and remove Key. Step 2 - Go to Settings, Select Connections, and make sure Bluetooth is ON Step 3 - Insert the Blu... -
If you are having trouble connecting your BL2 to your iOS device, please watch the video here or follow the steps below: Pairing with Blue-Link 2 - Step 1 - Turn ignition OFF and remove Key. Step 2 - Ensure your Bluetooth is ON by going to Settings then clicking on Bluetooth and ensuring it i...
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If you are having issues logging in on iOS (login failed, spinning circle after attempting to log in), verify you are using the correct email address that is associated with your DX account. If you are having issues logging in on Android (login failed), verify you are using the correct email add...
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If you are having issues logging into the app, please follow the steps below: iOS login issues (login failed or spinning circle after attempting to log in) Verify you are using the correct email address that is associated with your DX account. Verify the password you entered is correct (it i...
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Not Receiving Password Reset Email
If you requested a password reset email in-app and have not received it, follow the steps below: Please visit https://otrperformance.com/account/login. Select "Forgot password?" Enter the email associated with your Diagnostics subscription and select submit. Follow the steps on the email ... -
If the app is crashing when attempting to open and log in, please uninstall and reinstall the app. This will clear your data cache and resolve any authentication issues you may be experiencing. If you need further assistance, contact our support team via email at support@otrperformance.com or by...
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WiFi Direct Pairing (BL2 and iOS only)
The BL2 hardware allows pairing via WiFi Direct and Bluetooth on iOS devices. To enable WiFi pairing, please follow the steps below: Remove the key from your ignition, unplug the BL2 from your diagnostic port, and unpair the BL2 from your device's Bluetooth settings (if applicable). Proceed t... -
Troubleshooting Connection Issues - BLmini
If you are having trouble connecting your tool to your truck, please follow the troubleshooting steps below: Ensure the BLmini is connected/paired to your phone via Bluetooth and that no other devices are connected/paired. NOTE: You can reference the BLmini manual here. Ensure the key is in ... -
If you receive the Bluetooth error discovered message, follow the steps below: Verify you have no unnamed Bluetooth devices in your Bluetooth settings. If you do, unpair the unnamed device and attempt to connect again. If you do not, remove one Bluetooth device at a time and attempt to connect ...
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Detroit Diesel Inaccurate Exhaust Temp
The exhaust temperature live data readings may display inaccurately for your Detroit Diesel trucks. Exhaust Temp 1 and Exhaust Temp 2 may display too high or too low. We have implemented a fix to this issue that will display these readings as "N/A." If you need further assistance, contact our s... -
The soot level live data parameter for Detroit Diesel engines may be reading 250% inaccurately. We are working to resolve this bug and display the correct live data values as reported by both the J1939 and UDS data. We will notify you once a fix is implemented and an update is released.
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Forced Regen or Reset Aftertreatment Commands Not Appearing in the App
If certain commands are not appearing in-app, please follow the troubleshooting steps below: Go into the About section of the app (click our logo on the top left of the app) and make sure the engine profile and engine component sections do NOT state generic or are blank. If the profile and co... -
Soot Level or Other Live Data Parameters Not Accurate
If your live data parameters are not reading accurately, please follow the steps below: Verify you are using the correct adapter(s), if applicable (BLmini only). Verify you are connecting directly to the diagnostic port and not into an ELD or Y-splitter. Verify you are not going generic ... -
If you have an active subscription but you get the Lite mode prompt and your account is in Lite mode, you may need to re-authenticate. How to re-authenticate: Open up the OTR Diagnostics Application, click on the Green OTR Logo in the top left-hand corner of the dashboard, click Account Details,...