Troubleshooting app login issues

If you are having issues logging into the app, please follow the steps below.

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iOS login issues

(Login failed or spinning circle after attempting to log in)

• Verify you are using the correct email address associated with your DX account.
  
• Verify the password you entered is correct (case-sensitive).

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Android login issues

(Login failed)

• Verify you are using the correct email address associated with your DX account.
  
• Verify the password you entered is correct (case-sensitive).

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After verifying your email and password

1. Force close the app and attempt to log in again.
   
2. Select "Forgot password" and follow the prompts in the email you will receive.
   
3. If you need further assistance, contact our support team:
   
   • Email: support@otrperformance.com
     
   • Phone: 586-799-4375