OTR Diagnostics

  • Downloading OTR Diagnostics

    After creating your account, you need to download the OTR Diagnostics App.​ Follow the steps below: If you have an iOS device, visit the app store and search "OTR Diagnostics" or visit this link. If you have an Android device, visit the Play Store and search "OTR Diagnostics" or visit this li...

  • Creating an Account

    You have to create an account on the web browser. Follow the details below to get started. Create an account at otrperformance.com/account/register Purchase your professional package/subscription and use the email that is attached to your OTR account. If you purchased, please check your ema...

  • Can I use my OTR Diagnostics subscription on multiple devices?

    Yes! You are able to use your login on multiple devices, including Android phones and tablets, and Apple phones and iPads. While you can use your login on multiple devices, it will only allow one active user at any given time.

  • What happens if I sell or switch trucks?

    Switching to your new truck is no problem as long as the model is one we have coverage for. Simply connect your tool to the new truck and start saving time and money!​​If you need further assistance, contact our support team via email at support@otrperformance.com or by calling 586-799-4375.

  • Can OTR Diagnostics do parameter changes? ie, speed limiters, cruise limiters

    OTR Diagnostics does not currently perform these functions. It may become an available feature in the future. For a list of current features on OTR Diagnostics, check here: https://otrperformance.com/pages/features. Please contact OTR Performance at support@otrperformance.com or by calling 586-...

  • Do I have to pay for updates? How do I get updates?

    With OTR Diagnostics, you never have to pay extra to get updated to the latest version. All of our updates are included in the cost of your subscription. Being a mobile-based app, we post updates regularly and we recommend you set to auto-update or check in regularly as the app will evolve and i...

  • Can I purchase multiple subscriptions/tools?

    Yes, you can purchase multiple subscriptions if you have a fleet or more than one truck you would like to have a tool for. If you want to purchase a second tool, simply add another tool to your cart here and proceed to checkout to complete the purchase. You can also call us at 586-799-4375 and...

  • Apple Pay, Shop Pay, and Google Pay

    When purchasing a subscription renewal, make sure that the email you enter matches your current email on file for OTR Diagnostics. Apple Pay, Shop Pay, and Google Pay tend to autofill the email address associated with those services and it does not always match the address we have on file for you...

  • Do I need a paid subscription plan to use OTR Diagnostics?

    OTR Diagnostics can be used without a subscription. However, using OTR Diagnostics without an active subscription will limit its functionality to basic trouble code reading only. To activate advanced features or commands, you need to update your access through an active subscription plan. The a...

  • How do I renew my subscription?

    Your subscription is set to automatically renew with the card used to originally purchase the tool. You will receive an email notification 30 days and three days before your renewal date that your card will be charged. You can update your payment or subscription information at https://otrperfor...

  • How do I reactivate my account?

    If you are a previous customer who would like to reactivate your account, please follow the steps below: To purchase a yearly subscription, visit the following link and check out.​​https://otrperformance.com/tools/recurring/checkout_link?magic=eyJpdGVtcyI6IFt7ImlkIjogNDYxMzg3MTg3ODE2ODIsICJxdWFu...

  • What do I do after reactivating my account?

    After reactivating your account, make sure to log out of the app and back in, or uninstall and reinstall the app to restore access. This will authenticate your subscription and give you immediate access to advanced diagnostics capabilities. If you have any questions or need further support, ple...

  • How do I update my payment information for OTR Diagnostics?

    To update your card or payment information for OTR Diagnostics, you have 2 options: You can update your payment or subscription information at https://otrperformance.com/tools/recurring/get-subscription-access. Contact us at (586)-799-4375 option 2 or at support@otrperformance.com. Keeping y...

  • What if the Google Play Store will not let me download the app?

    Your Google Play Store may be out of date and will need to be updated. Open the Google Play Store App Tap Settings Scroll down to Play Store Version Tap to check for an update. If there is an update option select it and allow it to update Then try downloading the OTR Diagnostics App aga...

  • What OTR Diagnostics offers you

    As a trucker, every mile matters—and so does every tool you use to stay on the road. With OTR Diagnostics, you get more than just a fault code reader. You get a complete diagnostics solution that empowers you to tackle issues before they turn into costly downtime. Here’s what OTR Diagnostics can...