Customer Support
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How can I get ahold of a representative? You can reach us at: Phone: 586-799-4375 Whatsapp: WhatsApp# (586) 799-4375 Support email: Support@otrperformance.com Sales Email: Sales@otrperformance.com
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Foreign Transaction Fee on International orders
A foreign transaction fee is imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant. These fees are typically 1%–3% of the value of the transaction and are paid in dollars. -
What are your normal business hours? our normal business hours are Monday - Friday (8 am-5 pm EST) and closed on the weekends. Are you open on Holidays? We are closed on all major United States holidays. Please check back for more Where are you located? We are located at: 51619 Industrial Dr Ma...
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What is the Return Policy? Any product can be returned for a full refund within 30 days of delivery. All returns are free and easy for domestic and international orders. To process a return and receive a prepaid shipping label email customer service at support@otrperformance.com call at (586) 7...
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Shipping Times and Cost USA Shipping (All 50 States) USPS Priority Mail (5-10 business days) - $15 UPS Ground (2-4 business days) - $10 UPS 2nd Day Air (2 business days) - $50 UPS Next Day Air (Delivers by 8pm on the next business day) - $75 UPS Next Day Air Early (Delivers by 12pm on the next ...
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Whats is the warranty for the OTR Reset Tool? OTR Reset Tool (5-Year Limited Warranty) All OTR Reset Tools come with a free limited 5-year warranty. Before any product leaves OTR Performance it is tested and retested to ensure it works as intended the first time. However, if for some reas...