Customer Support
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Business Hours: Monday - Friday 8 am-5 pm EST. Holidays: We are closed on all major United States holidays. Location: 51619 Industrial Dr Macomb, MI 48042
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How can I get in touch with an OTR employee? You can reach us at: Phone: 586-799-4375 Whatsapp: (586) 799-4375 Support email: Support@otrperformance.com Sales Email: Sales@otrperformance.com
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Shipping Times and Cost USA Shipping (All 50 States) USPS Priority Mail (5-10 business days) - $15 UPS Ground (2-4 business days) - $10 UPS 2nd Day Air (2 business days) - $50 UPS Next Day Air (Delivers by 8 pm on the next business day) - $75 UPS Next Day Air Early (Delivers by 12 pm on the next...
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What kind of warranty does OTR Performance offer? OTR Reset Tool (5-Year Limited Warranty) All OTR Reset Tools come with a free limited 5-year warranty. Before any product leaves OTR Performance it is tested and retested to ensure it works as intended the first time. If your Reset Tool is no...
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What is the Return Policy? Any new product purchase can be returned for a full refund within 60 days of delivery. Returns are free and easy for domestic and international orders. To process a return and receive a prepaid shipping label Email customer support at support@otrperformance.com Ca...
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What is the Refund Policy for subscription renewals? Yearly subscription renewal purchases can be refunded within 14 days Monthly subscription renewals are non-refundable. To initiate a refund request and receive a refund, please: Email customer support at support@otrperformance.com Cal...
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To place a new order, please visit https://otrperformance.com/products/otr-diagnostics-pro-package or call our sales team at 586-799-4375 option 1 so a sales representative can assist you.
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Foreign Transaction Fee on International orders
A foreign transaction fee is imposed by a credit card issuer on a transaction that takes place overseas or with a foreign merchant. These fees are typically 1%–3% of the value of the transaction and are paid in dollars. -
I live outside of the United States. Am I responsible for Fees, Taxes and tariffs charged?
We try to cover as many fees, Taxes, and Tariffs as we can but there may be times when the customer is responsible for paying any taxes, Fees or Tariffs related to the shipment. NOTE: A foreign transaction fee may imposed by a credit card issuer on a transaction that takes place overseas or with...